Terms and Conditions

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1. GENERAL INFORMATION

The ownership of this website, dehualdo.com, (hereinafter Website) is held by: Casas de Hualdo S.L, with NIF B16264129, and registered in the Mercantile Registry of Madrid. Our contact details are as follows:

Address: Prolongación De Embajadores s/n, 28053, Madrid.
Contact Email: tienda@casasdehualdo.com

This document, along with any documents referenced herein, establishes the Terms and Conditions governing the use of this Website and the purchase or acquisition of products and services (hereinafter, “Conditions”). For the purposes of these Conditions, the activity carried out by Casas de Hualdo through this Website includes the online marketing and sale of Casas de Hualdo products.

In addition to reviewing these Conditions, before accessing, browsing, or using the Website, the User must read the Legal Notice, General Conditions of Use (including the Cookie Policy), and the Privacy Policy of Casas de Hualdo. By using this Website or placing an order, the User agrees to be bound by these Conditions. If you do not agree with all the terms provided, please refrain from using this Website.

Please be advised that these Conditions may be modified at any time. The User is responsible for reviewing them periodically; the Conditions in effect at the time of purchase or use will be those that apply.

For any questions regarding these Conditions, the User may contact the owner via the contact details provided above or by using our online contact form.

2. THE USER

Access to, navigation of, and use of the Website confers the status of User (hereinafter referred to individually as “User” or collectively as “Users”). By browsing this Website, the User accepts all Conditions established herein, including any subsequent modifications, without prejudice to the application of any mandatory legal regulations as applicable by law.

The User assumes responsibility for correct use of the Website. This responsibility includes:

Using this Website exclusively for legally valid inquiries and purchases.
Refraining from making false or fraudulent purchases. If a transaction is reasonably suspected to be fraudulent, Casas de Hualdo reserves the right to cancel the order and inform the relevant authorities.
Providing truthful and lawful contact information, for example, email address, postal address and/or other data (see Legal Notice and General Conditions of Use).

By using this Website, the User declares that they are over 18 years of age and possess the legal capacity to enter into binding contracts.

The Website is aimed primarily at Users residing in Mainland Spain. Casas de Hualdo does not ensure that the Website complies with the laws of other countries, either totally or partially. Casas de Hualdo declines any responsibility that may arise from such access, nor does it ensure shipments or provision of services outside of Spain.

The User may formalize, at their choice, with Casas de Hualdo the contract of sale of the desired products in any of the languages in which these Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

Registered Users may purchase products on the Website through the established procedures. During the checkout process, products can be selected and added to the cart or shopping bag; to finalize the transaction, the User must click “FINISH PURCHASE.”

The User is required to provide or verify the information requested at each step. Purchase details may be modified at any time during the process before payment is processed.

Following the purchase, the User will receive an email confirming that Casas de Hualdo has received the order. A subsequent email will be sent once the order has been dispatched. Where applicable, this information will also be available within the User’s personal account area on the Website.

Upon completion of the purchase, the User consents to the generation of an electronic invoice. A digital copy may also be requested during the purchase process or by contacting Casas de Hualdo via the contact details provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product in question and that are shown next to the presentation or, where appropriate, image thereof on its page of the Website, indicating, by way of example, but not exhaustive, and according to each case: name, price, components, quantity, details of the products, or characteristics, how they will be carried out and/or cost of the services; and acknowledges that the realization of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

Unless expressly stated otherwise, Casas De Hualdo is the manufacturer of the products sold or that may be marketed on the Website. Although Casas de Hualdo makes great efforts to ensure that the information shown on the Website is correct, sometimes the packaging and/or materials and/or components of the products may contain additional or different information from that appearing on the Website. Therefore, the User must not only consider the information provided by the Website, but also the information available on the labeling, warnings and/or instructions that accompany the product.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be archived and kept in the computerized records of Casas de Hualdo in order to constitute a means of proof of the transactions, in any case, respecting the reasonable security conditions and the laws and regulations in force that in this respect are applicable, and particularly attending to the regulations of data protection applicable and the rights that assist the Users according to the privacy policy of this Website (Legal Notice and General Conditions of Use).

4. AVAILABILITY

All purchase orders received through the Website are subject to product availability and the absence of any force majeure circumstances (as defined in Clause Nine of these Conditions) that may affect the supply or provision of services.

Should there be difficulties regarding the supply of products or if an item is no longer in stock, Casas de Hualdo undertakes to contact the User promptly and refund any amount already paid. This policy also applies in the event that the provision of a specific service becomes unfeasible.

5. PRICES AND PAYMENT

The prices displayed on the Website are final, in Euros (€) and include taxes, unless, by legal requirement, especially in relation to VAT, a different issue is indicated and applied.

Shipping costs are included in the final prices of the products as shown on the Website. Thus, Casas de Hualdo performs the delivery and/or shipping services through courier agencies.

In no case will the Website add additional costs to the price of a product or a service automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but possible changes will not affect orders or purchases with respect to which the User has already received an order confirmation.

The accepted methods of payment will be: Credit or debit card, PayPal and Bank transfer. Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize the payment, Casas de Hualdo will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.

Once Casas de Hualdo receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the shipping confirmation and/or confirmation of the service provided in the form and, where appropriate, established place is sent to the User.

In any case, by clicking on “FINISH PURCHASE” the User confirms that the payment method used is theirs or that, where appropriate, they are the legitimate holder of the gift card or the payment card.

Purchase or acquisition orders in which the User selects the bank transfer as a means of payment will be reserved for 5 calendar days from the confirmation of the order in order to allow sufficient time for the bank transfer to be taken into account by the payment system used by Casas de Hualdo for the Website. When the system receives the transfer, the order will be managed and prepared for shipment.

Through this payment method, the User must ensure that they correctly enter the exact amount of the purchase order, as well as the account number and the transfer reference. In case of error, Casas de Hualdo will not be able to validate the order, resulting in its cancellation.

6. DELIVERY

Physical delivery of goods is restricted to Mainland Spain.

Except in cases of unforeseen or extraordinary circumstances, or for personalized products, orders will be delivered within the timeframe indicated on the Website according to the selected shipping method. In all cases, delivery shall occur within a maximum of 30 calendar days from the date of order confirmation.

If Casas de Hualdo is unable to meet the delivery date for reasons within its control, we will contact the User to inform them of the situation. The User may then choose to proceed with the purchase at a new delivery date or cancel the order for a full refund. Please note that home deliveries are conducted exclusively on business days.

If delivery is impossible due to the User’s absence, the order may be returned to our warehouse. In such cases, the carrier will leave a notice explaining the order’s location and the process for rescheduling delivery. If the User anticipates being unavailable, they must contact the logistics provider to arrange an alternative delivery date.

If 30 days have passed since the order became available for delivery and it remains undelivered for reasons not attributable to the carrier, Casas de Hualdo will consider the User to have withdrawn from the contract, and the agreement will be terminated. Consequently, all payments received from the User will be refunded—excluding additional costs resulting from the User’s choice of a premium delivery method over the least expensive standard option—within 14 days of termination. Please be aware that the return transport costs arising from this termination may be charged to the User.

For the purposes of these Conditions, delivery is deemed complete when the User, or a designated third party, acquires physical possession of the products, as evidenced by the signing of the delivery receipt at the agreed address.

The risks that may arise from the products pass to the User upon delivery. The User acquires ownership of the products when Casas de Hualdo receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a time after the complete reception of the amount object of payment by Casas de Hualdo.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the rate legally in force for the specific item at the time of purchase.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is advised that if an error is detected in the data entered to process a purchase request, modifications can be made by contacting Casas de Hualdo through the contact forms on the Website, via customer service, or by using the contact details provided in Clause One (General Information). Additionally, Users may correct this information through their personal account area on the Website.

In all cases, before clicking “FINISH PURCHASE” the User has access to the shopping cart or checkout area, where all purchase requests are recorded and can be modified.

For further information on exercising the right of rectification, as established under, as established in Organic Law 3/2018 on the Protection of Personal Data, the User is referred to the Legal Notice and General Conditions of Use.

8. RETURNS AND WARRANTY OF THE PRODUCTS

Returns

The consumer and/or user will have a period of 14 calendar days from the date of receipt of the product for the return thereof without the need to indicate the reason and without incurring any cost except for the expenses related to shipping that will be assumed by the consumer and/or user. The following exceptions (among others) are established in the exercise of the right of withdrawal and that are expressly included in the Law on consumers and users, which are:

– The supply of goods made according to the specifications of the consumer and/or user or clearly personalized.

– The supply of goods that may deteriorate or expire rapidly.

– The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

– The supply of goods that after their delivery and taking into account their nature have been mixed inseparably with other goods.

The refund of the amount will be made through the same payment method with which the user made the purchase.

The returned product must be in the same condition in which it was received, that is, in perfect condition and, of course, must not be damaged, broken, or with reliable evidence of use that prevents the sale of the same product again. To ship the product, it must be done in appropriate packaging that protects it during transit.

Guarantees

The User, as a consumer and user, has guarantees on the products that may be purchased through this Website, under the legally established terms for each type of product, Casas de Hualdo being liable for any lack of conformity of the same that becomes apparent within 30 days from the delivery of the product.

In this sense, it is understood that the products conform to the contract as long as they: conform to the description made by Casas de Hualdo and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily intended; and present the quality and usual features of a product of the same type and that are fundamentally expectable from it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in the shipment. However, some of the products that are sold on the Website may have non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and which therefore will be part of the individual appearance of the product, and will not be considered as a defect.

9. EXEMPTION FROM LIABILITY

Unless otherwise provided by law, Casas de Hualdo shall not be held liable for the following losses, regardless of their origin::

Any losses not directly attributable to a breach of contract on our part.
Business losses (including loss of profit, income, contracts, expected savings, data, loss of goodwill or unnecessary expenses incurred).
Any indirect losses that were not reasonably foreseeable by both parties at the time the contract of sale was finalized.

Furthermore, Casas de Hualdo also limits its liability in the following cases:

While we strive to provide an accurate representation of our products, we are not responsible for minor differences or inaccuracies resulting from screen resolution, browser settings, or other technical factors.
We act with the utmost diligence to transfer orders to the carrier. However, we are not liable for damages or delays arising from transport malfunctions, including strikes, road closures, or other industry-wide issues resulting in delays, loss, or theft.
We are not responsible for technical failures or service interruptions due to maintenance or fortuitous events that prevent the normal operation of the Website.
We are not liable for the misuse or natural wear and tear of products by the User. Additionally, the carrier is not responsible for erroneous returns; it is the User’s sole responsibility to ensure the correct product is returned.

Casas de Hualdo will not be liable for any failure or delay in the performance of its obligations when such failure is due to events beyond our reasonable control (Force Majeure)., and this may include, but is not limited to:

Strikes, lockouts, or other industrial actions.
Civil unrest, riot, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.
Natural disasters such as fire, explosion, storm, flood, earthquake, or epidemics.
The impossibility of using public or private transport (rail, shipping, aircraft, or motor vehicles).
Impossibility of using public or private telecommunications systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Our obligations shall be suspended for the duration of the Force Majeure event, and we will be granted an extension of time for performance equal to the duration of said event. Casas de Hualdo will use all reasonable means to find a solution that allows us to fulfill our obligations despite the cause of force majeure.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User accepts that most of the communications with Casas de Hualdo are electronic (e-mail or notices published on the Website).

For contractual purposes, the User consents to use this electronic means of communication and acknowledges that any contract, notification, information and other communications that Casas de Hualdo sends electronically comply with the legal requirements to be in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with Casas de Hualdo through the contact details provided in these Conditions and, where appropriate, through the contact spaces of the Website.

Likewise, unless otherwise stipulated, Casas de Hualdo may contact and/or notify the User in their email or in the postal address provided.

11. WAIVER

No waiver of Casas de Hualdo to a specific legal right or action or the lack of requirement by Casas de Hualdo of strict compliance by the User of any of its obligations will imply, nor a waiver to other rights or actions derived from a contract or the Conditions, nor will exonerate the User from the fulfillment of its obligations.

No waiver by Casas de Hualdo of any of these Conditions or of the rights or actions arising from a contract shall be effective unless it is expressly stated to be a waiver, formalized, and communicated to the User in writing.

12. NULLITY

If any of these Conditions were declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

13. COMPLETE AGREEMENT

These Conditions and any document to which express reference is made in these constitute the entire agreement between the User and Casas de Hualdo in relation to the object of sale and replace any other prior agreement, agreement or promise agreed verbally or in writing by the same parties.

The User and Casas de Hualdo acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.

14. DATA PROTECTION

The information or personal data that the User provides to Casas de Hualdo in the course of a transaction on the Website, will be treated in accordance with the provisions of the data protection policies available on the Website. By accessing, browsing and/or using the Website, the User declares that all the information or data provided is true.

15. APPLICABLE LAW AND JURISDICTION

The access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish law.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Casas de Hualdo and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts.

16. COMPLAINTS AND CLAIMS

The User can send Casas de Hualdo their complaints, claims or any other comment they wish to make through the contact details provided at the beginning of these Conditions (General Information).

Additionally, Casas de Hualdo provides official complaint forms to consumers and users. These may be requested from us at any time using the contact details provided at the beginning of these Conditions (General Information).

Likewise, if a dispute arises from the conclusion of this purchase contract between Casas de Hualdo and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with Regulation EU No. 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution in consumer matters. You can access this method through the website: http://ec.europa.eu/consumers/odr/.