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PURCHASE PROCESS

How do I make a purchase on the website?

Simply choose your products, add them to the cart, and click “Checkout”. From there, you can fill in your details and confirm your order.

Do I have to register to buy?

No, you can check out as a guest. However, by creating an account, you can access your order history, download invoices, and track your shipments more easily.

What happens when I place an order?

You will receive an email confirming your purchase. From there, we will keep you informed every step of the way: preparation, shipping, and delivery.

Can I request an invoice?

Yes. Simply create an account to download your invoices from your profile, or request one at the time of purchase.

Are all products always in stock?

We strive to keep all items available; however, if an issue arises with your order, we will notify you promptly to offer an alternative solution or a full refund.

Do prices include taxes and shipping?

Yes, all prices include VAT and shipping costs for mainland orders. Should any additional charges apply, they will be clearly explained before you finalize your purchase.

Can I save products to a favorites list for later?

While we don't currently have a favorites feature, you can leave items in your cart and they will remain there for several days. Please note that items are not reserved—if you don't complete your purchase soon, they may sell out or be removed from your cart.

Do you offer special promotions or discounts?

Yes, we frequently run promotions, particularly during seasonal changes. We recommend subscribing to our newsletter to receive early access and stay informed about our latest offers.

What do I do if I do not receive the confirmation email?

Check your spam or promotions folder. If it does not appear, please contact us through the form and we will be happy to help.

DELIVERY

How long does delivery take?

Delivery times depend on the assigned carrier, though orders typically arrive within 2 to 5 business days. In the event of any delays due to circumstances beyond our control, the carrier will notify you directly.

Can I change the day or time of delivery?

Yes. Once the order is in the hands of the carrier, you can contact the transport company to adjust the delivery.

What happens if I am not at home when my order arrives?

The carrier will typically leave a notice or contact you to reschedule the delivery. If they are unable to complete delivery after several attempts, the order may be returned to our warehouse.